1. Understanding communication
2. Using the telephone
3. Post and paperwork

Summary

We all spend a great deal of time on verbal and written communications. Communication involves two or more people so accuracy and clarity are crucial and we need to be aware of the need to conserve time and effort.

This module summarizes some of the basic communication skills and encourages you to apply these to help save you time.

LEARNING OBJECTIVES

When you have completed this module, you should be able to:

• Plan your communications
• State the four golden rules for communication
• Use the telephone efficiently
• Deal with post and paperwork effectively
• Understand how to use electronic mail responsibly and effectively.