1. What is influencing?
2. Influencing tactics
3. Putting forward proposals

Summary

Whether by accident or design, we can have a great deal of influence on those around us. In the modern workplace, most of us are expected to be able to recognize situations where influencing skills are required, and to adopt the appropriate tactics.

This module discusses some influencing techniques which can be used inside the organization and externally with customers and suppliers. It also looks at communicating your own ideas and suggestions at work.

LEARNING OBJECTIVES

When you have completed this module, you should be able to:

• Understand the need for influencing skills at work
• Recognize various influencing strategies
• Appreciate the importance of relevant information and consultation with others
• Know how to present effective proposals and recommendations.