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Achieving Quality Standards (2721)

Achieving Quality Standards
This open learning module is available to you via download direct to your computer after payment.

The module is around one hour of learning time and ideal for individual study or usage by training providers/colleges or training consultants.

The module can be studied on screen or printed for use by individuals in portfolios etc.

For usage by organizations please select an Enterprise Licence for a yearly agreement enabling usage by more than one candidate/learner.

After payment simply click on the "Your Account" link at the top of the page in order to download your module/s.



In this Module:

  1. What do we mean by standards?
  2. Constraints
  3. What standards mean to you
  4. Feedback

Summary

Most organizations are striving to provide a high quality service to their customers. And that means that staff need to perform to the highest standards,whatever tasks they are performing.

This module looks at how standards apply to your work; what factors may sometimes prevent you meeting those standards, and how to get useful feedback about your own performance

LEARNING OBJECTIVES

When you have completed this module, you should be able to:

  • State what is meant by ‘standards’
  • Know what circumstances may prevent you meeting standards
  • Know why feedback is important
  • Know who can give constructive feedback.


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