A sample Module from Retail Level 2
This FREE Module, downloadable in pdf format, gives an idea of the style and content of our Retail Level 2 range of modules.
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Achieving Quality Standards
Most retailers are striving to provide a high quality service to their customers. And that means that retail staff need to perform to the highest standards, whatever tasks they are performing. This module looks at how standards apply to your work...
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CD - Learn Retail
Supporting Retail Operations NVQ Level 2, and the technical certificate, this CD contains over 60 hours of learning material.
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Checking-in Goods
The receipt of goods is a high-risk area for loss - in retail operations something like 35% of all losses are thought to be the result of ‘short deliveries’.
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Cleanliness at Work
Cleanliness at work is about more than just keeping the sales area clean and tidy. Retailers are legally required to keep not only their own premises hygienic and safe, but also for the hygienic practices of their suppliers.
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Closing the Sale
This module looks at techniques for closing sales, and at making sure you provide the customer with sufficient aftercare.
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Computerised Systems
Computerized stock control systems are now common among larger retailers.
This module looks in general terms at the functions they fulfill, and some of their advantages.
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Consumer Credit: An Introduction
This module explains the main functions and advantages of credit, and why it was necessary to introduce a law governing all consumer credit.
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Credit and Consumers' Rights
The Consumer Credit Act lays down detailed rules and regulations on virtually everything to do with the provision of credit.
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Customer Service
Providing high quality customer service is a priority for today's retailers. This means having customer service procedures which are understood and followed by all staff....
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Customers' Objections
Customers are generally motivated to buy, but they may also have doubts, which can lead them to put up objections to the sale.
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Customers' Purchases
This module covers the knowledge needed to process customers’ purchases efficiently.
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Date Coding and Labelling Foods
This module deals with the requirements for proper date-coding and labelling of food, and stock rotation.
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Dealing with Payments
Dealing with payments is one of the most important operations in any retail store. It affects your store’s profits, but also the goodwill of customers.
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Dealing with Shoplifting
There are some customers your company can do without. Particularly those who come to steal, not to buy. However, customers cannot be treated as potential thieves. It's not good business, and it's not fair either.
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Different types of Credit
This module looks at cash loans (personal credit) on the one hand, and retail credit sales on the other.
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Display Fixtures and Fittings
The aim of merchandising is to display stock, not fixtures. This module looks at fixtures from basic shelving units to specialist fixtures like spot merchandisers.
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Displaying Stock
This module takes an overall look at the subject of displays: from their purpose and planning, to building and checking them for health and safety hazards. The importance of a well constructed display. Where to build a display.....
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Features and Benefits
Customers are not necessarily buying what they think they are buying. They may want an item with particular practical features, but it is the benefits which they actually buy.
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Fire Prevention
Fire is extremely dangerous, and is responsible for many deaths each year, as well as an enormous amount of economic damage, lost jobs etc. Since putting fires out is difficult, the main emphasis has to be on prevention.
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Food Law
Food safety has been regulated by a number of laws during recent years.
The two most important are the Food Safety Act 1990 and the Food Safety (GeneralFood Hygiene) Regulations 1995.
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From Supplier to Sales Floor
This module traces the control of stock from the ordering process, through the receipt of merchandise at the store to processing the merchandise ready for the sales floor.
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Handling Complaints
This module shows you how to deal with customer complaints with your organisation's procedure....
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Handling Equipment
The right equipment saves time, space, effort and labour. Your company should train you to use it properly and should draw up a suitable maintenance programme for its upkeep. Load bearing capabilities should also be borne in mind.
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Health and Safety in the Workplace
The law on safety at work has become very extensive. It gives protection to you as an employee, and also to others who are on your work premises with your employer's or manager's consent...
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Improving Customer Service
There are always new ways of improving on current practice, and the retail industry has seen its fair share of innovations in the recent past. Your role in this continuous process of improvement is crucial....
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Introduction to Stock Control
This module introduces the essentials of stock control such as stock counting, monitoring stock levels, re-ordering and respecting stock.
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Machines in Retailing
Machinery saves time, space, effort and labour. Your company should train you to use it properly and should draw up a suitable maintenance and cleaning programme for its upkeep.
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Meeting Customer Needs
It is always much easier to sell when you know exactly what the customer wants - but the customers themselves do not always know, nor what alternatives are available.
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Personal Security
Working in retail is not the most dangerous job in the world, but there are increasing risks to your own personal security which you should be aware of. This module focuses on situations where you may be at risk and gives advice on how to behave.
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