A Complete Control System
The final accounts of a firm represent the results of a whole year’s business. They are necessary and useful but they don’t provide the sort of current information that will help you manage the needs of the present.
Our Price:
£4.99
|
A Marketing Approach to Merchandising
Apart from the presentation and appearance creating a good impression, once customers enter the shop everything should tempt and induce people to buy. The job of merchandising is to do this by making sure the customer can see, select and have every h
Our Price:
£4.99
|
About Discipline
Employers are required by law to include in the written statement of terms and conditions of employment certain information about disciplinary rules and procedures. This module looks at the law and the ACAS Code of Practice.
Our Price:
£4.99
|
About Discipline
This module looks at the law and the ACAS Code of Practice, discusses how to apply the rules and deal with major and minor offences in a fair manner, and looks at your own company’s disciplinary procedures.
Our Price:
£4.99
|
About Induction
Recruitment and selection are costly processes, so it is foolish to waste this investment by failing to help the new employee settle into work. The pitfalls are obvious and can be avoided by a simple planned approach to the induction process.
Our Price:
£4.99
|
Accidents and their Prevention
This module continues the theme of prevention, with a greater emphasis on accident prevention, and on the part played in training in health and safety at work.
Our Price:
£4.99
|
Assessment and Appraisal
As a manager or supervisor, you have an important role to play in maintaining standards of performance and conduct within your workplace. Modules 3235 and 3236 both aim to help you do this effectively.
Our Price:
£4.99
|
Budgeting for Cash
This module looks at the elements of a cash budget and how to use it to forecast shortages and make plans to cover them.
Our Price:
£4.99
|
Carry Out Staff Training
Modules 3233 and 3234 develop your training skills to cover the three stages of training The emphasis in this module is on carrying out training.
Our Price:
£4.99
|
Cash Point Operations
Controlling cash point operations means knowing and monitoring organizational procedures; recognizing discrepancies or difficult situations etc
Our Price:
£4.99
|
Closing the Sale
Although many sales are self-closing because the customer is determined to buy, this is not always the case. Sometimes the customer is unsure and it is important to bring as many sales as possible to a close before ‘cold feet’ beginto set in.
Our Price:
£4.99
|
Consumer Law
In the past thirty years or so, English law has expanded greatly in the areas of trading and consumer protection. The customer today benefits from increased rights against businesses and a better deal when buying goods and services.
Our Price:
£4.99
|
Contributing To The Team
This module uses the well known Belbin model to identify the types of team role necessary to the formation of a balanced and successful team, and helps you identify the special contributions you can make.
Our Price:
£4.99
|
Contributing To The Team
This module uses the well known Belbin model to identify the types of team role necessary to the formation of a balanced and successful team, and helps you identify the special contributions you can make.
Our Price:
£4.99
|
Controlling Costs
Put bluntly, profit is all about widening the gap between sales and costs: it is cost control that is the subject of this module. For managers, this means a continuous monitoring of costs to ensure that they stay within budgets.
Our Price:
£4.99
|
Controlling Stress
We expect that as you work through this module, youwill learn that stress is a part of our everyday lives, both at work and at home. Ifyou allow your own stress to go uncontrolled, everyone suffers.
Our Price:
£4.99
|
Controlling Stress
We expect that as you work through this module, youwill learn that stress is a part of our everyday lives, both at work and at home. Ifyou allow your own stress to go uncontrolled, everyone suffers.
Our Price:
£4.99
|
Customers' Objections
Customers are motivated by deep urges to buy, but they also have other conflicting doubts, which can lead them to put up objections to the sale.
Our Price:
£4.99
|
Data Capture
In this module we concentrate on how data gets into a computer, looking at different types of software and how data can be organized.
Our Price:
£4.99
|
Data Manipulation
Module 3181 focused on getting data into a computer. This module shows how to manipulate data once it is in the computer, and how to move data around and integrate it into existing data.
Our Price:
£4.99
|
Dealing with Complaints
An unresolved complaint can be damaging to your business, but complaints can also represent an opportunity for retailers: the opportunity to find out how customers really feel.
Our Price:
£4.99
|
Discrimination
This module is a review of the law on discrimination as it presently stands. In all cases, you should refer to Appendix A at the end of the module for reference sources which give more information.
Our Price:
£4.99
|
Displaying Merchandise Correctly
If merchandise is displayed in the correct way it will increase sales and promote areas of the business. This module looks at: the ways in which display can help specific areas; the importance of maintaining merchandise in a saleable condition etc.
Our Price:
£4.99
|
Employee Relations
These days the law penetrates into every aspect of employment. The last fifteen years have seen a whole series of new statute laws which affect the rights of employees.
Our Price:
£4.99
|
Employees' Rights: Summary and Action Plan
You should not tackle this module unless you have already worked through the previous modules on health and safety and employment law. This module provides a summary and check of employees’ rights we have talked about.
Our Price:
£4.99
|
Evaluating Customer Feedback
This module looks at the business benefits of identifying and meeting customers’ expectations, but takes this one step further: customer loyalty can be built by EXCEEDING your customers’ expectations in small, everyday ways.
Our Price:
£4.99
|
Feedback and Appraisal
You need to keep in touch with both the people who work for you and with the managers above, because communication must flow in both directions. Communication with staff often means letting them know how they are performing.
Our Price:
£4.99
|
Fixed and Variable Costs
All the costs of running a business can be grouped under one of two headings.They’re either fixed or variable. Fixed costs don’t change when sales volume changes, whereas variable costs do.
Our Price:
£4.99
|
From Supplier to Sales Floor
This module traces the control of stock from the ordering process, through the receipt of merchandise at the store to processing the merchandise ready for the sales floor.
Our Price:
£4.99
|
Getting to Know Your Customers
We should always be learning more about our customers. In this module youlearn how to build up information systematically and how to focus on groups of customers.
Our Price:
£4.99
|
